Terms and Conditions

Eaglesmith Education · Updated: 30/09/2026

1. Definitions

Client
The person who arranges and/or pays for tuition for the Student.

Student
The individual receiving tuition or educational support.

Tutor
A self‑employed tutor working with Eaglesmith Education to provide tuition to the Student.

Eaglesmith Education
“Eaglesmith Education”, “we”, “our”, or “us” refers to the online tutoring business operated solely by Lucie Eaglesmith. We introduce Clients to Tutors, facilitate tuition arrangements, provide administrative support, and may directly deliver certain educational services.

Tuition Confirmation Email
The written confirmation issued by Eaglesmith Education outlining the details of a tuition arrangement, including the Tutor, subject, timetable, fees, and any arrangement‑specific information.

Employment Agency Services
Where Eaglesmith Education introduces a self‑employed Tutor to a Client. The Tutor provides tuition directly to the Client/Student, and Eaglesmith Education supports the arrangement through communication, scheduling and payment processing.

Employment Business Services
Where Eaglesmith Education provides tuition or educational services directly. This may include group lessons, revision classes, workshops, short courses or masterclasses.

Tuition Services
Any tuition, mentoring, revision sessions, classes, courses or workshops provided either by a Tutor (under the agency model) or by Eaglesmith Education (under the business model).

Fees
All amounts payable by the Client, including Tutor Fees, group lesson fees, course fees, cancellation charges or any other agreed charges.

Stan Store
The payment platform used by Eaglesmith Education to process lesson payments, course fees and other charges.

2. Acceptance of Terms

By booking or using our services, you confirm that you have read, understood and agreed to these Terms & Conditions. If you are booking on behalf of a minor, you confirm you are their parent or legal guardian.

Any changes to these Terms must be agreed in writing by Eaglesmith Education.

3. About Us and Our Agreement

Eaglesmith Education is operated solely by Lucie Eaglesmith. We are not currently registered for VAT.

These Terms, together with our Working Together Policy, Privacy Notice and your Tuition Confirmation Email, form the Agreement between you and Eaglesmith Education.

Depending on the service booked, we may operate as either:

  • an Employment Agency, introducing you to a self‑employed Tutor, or

  • an Employment Business, providing tuition directly.

We comply with all relevant regulations, including the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

4. Registration and Account Management

All registration, onboarding and account management for Eaglesmith Education is handled directly by us.

You agree to:

  • provide accurate and up‑to‑date information

  • keep your contact details current

  • ensure payment details provided through Stan Store remain valid

  • notify us promptly if anything changes that may affect tuition

You will not be required to create or manage accounts on any external platforms.

5. How We Work Together

We collect information about the Student’s needs, goals, exam board and learning preferences to recommend suitable Tutors or services. We do not guarantee specific grades or academic outcomes.

One‑to‑one tuition

Most one‑to‑one tuition is delivered online. Unless stated otherwise, this is arranged under our Employment Agency model, meaning the Tutor provides tuition directly to the Client/Student.

Group sessions, courses and workshops

Group services are usually delivered under our Employment Business model, meaning Eaglesmith Education provides the service directly.

Online access

Students must have:

  • a suitable device

  • stable internet

  • working audio and, where appropriate, a camera

Resources and materials

All materials provided by Eaglesmith Education are for the Student’s personal use only and must not be shared, copied or published without permission.

Self‑employed Tutors may also provide their own resources, which must not be shared without their consent.

Data protection

We use your data in accordance with our Privacy Notice. Anything shared in group sessions may be seen by other Students.

6. Tutor Responsibilities

Self‑employed Tutors working with Eaglesmith Education agree to:

  • deliver lessons professionally and appropriately

  • plan sessions based on the Student’s needs

  • maintain suitable behaviour and boundaries

  • communicate respectfully with Clients and Students

  • report safeguarding concerns promptly

  • provide updates or reports where required

Substitute Tutors may only be arranged with our approval.

7. Client and Student Responsibilities

You and the Student agree to:

  • follow our Safeguarding Policy

  • provide a quiet and safe learning environment

  • ensure the Student is prepared and ready for lessons

  • keep access links and login details secure

  • behave respectfully during lessons

  • avoid recording or sharing lesson content without permission

  • ensure an adult is present in the home during lessons for Students under 18

8. Inappropriate Behaviour

We expect respectful behaviour at all times. Inappropriate behaviour includes rudeness, offensive language, disruption, bullying, harassment or anything that makes others feel unsafe.

We may:

  • issue warnings

  • remove Students from group sessions

  • suspend or end tuition arrangements

Fees may still be payable if a lesson cannot continue due to inappropriate behaviour.

9. Audio and Video Recording

Group sessions may be recorded for educational, safeguarding and quality assurance purposes.

Recordings:

  • may be shared with enrolled Students

  • must not be copied, downloaded or shared externally

  • will not be used for marketing without written consent

One‑to‑one lessons are not usually recorded unless agreed for safeguarding or training purposes.

If a Student must not be recorded, please notify us in writing before the session.

10. Allocation and Scheduling

We will use the information you provide to recommend or allocate a suitable Tutor or service. Availability is not guaranteed.

Lesson details will be confirmed in your Tuition Confirmation Email.

If anything appears incorrect, please notify us promptly so we can resolve it.

11. Payments and Fees

  • All tuition fees are paid monthly in advance through Stan Store.

  • The monthly fee covers all term-time lessons and resources.

  • The fee is the same each month, regardless of how many lessons fall within the month.

  • Missed lessons are non-refundable.

  • If a payment is missed or fails, your child’s place may be paused until it is resolved.

12. Cancellations and Notice Period

If you wish to cancel tuition, please give at least 14 days’ written notice by email before your next scheduled payment.

If notice is given after this, the next month’s fee may still be taken due to pre-planned timetables and limited places.

If you have any questions, please contact eaglesmitheducation@gmail.com.